You can purchase cancellation insurance at the time of booking that applies according to the terms below. The cost of the cancellation insurance is shown in connection with booking. The cancellation insurance allows you to cancel up until the agreed arrival date. However, you must cancel as soon as you know that you will not be able fulfil the agreement, due to one of the reasons below. The cancellation insurance also entitles you to cancel during a stay and receive a refund for the amount corresponding to the part of the stay you have not been able to use due to one of the reasons below.
Valid reasons for using the cancellation insurance:
1. Death, illness or serious accident affecting you, your spouse, live-in partner, parents, children, siblings or fellow travellers
2. Another serious event outside your control, e.g. extensive fire or flooding of your home, that means it is not reasonable for you to use your booking
3. When called up by the national defence of civil protection services
4. If, due to redundancy or new employment, you are prevented from using your booking.
You must be able to verify your impediment with a relevant certificate from, for example, a doctor or insurance company. The certificate must reach us no later than 30 days after the cancellation date.
The refunded amount will be paid no later than 10 days after you have submitted a certificate showing that you are entitled to use the cancellation insurance.
When using the cancellation insurance contact us at Guest Service