General Terms and Conditions for Camping Key Europe and Camping ID
These general terms and conditions (the “General Terms and Conditions”) apply to the purchase of a Camping Key Europe at Camping.se and Campingkeyeurope.se (the “Web pages”) via one of SCR Swedish Camping’s affiliated campsites or the app My Camping Key (the “App”). These general terms and conditions also apply when registering using the Camping ID. Before placing an order via one of the Web pages or in the App and paying for Camping Key Europe to the specified account, you have to accept the version of these General Terms and Conditions in force at any time for Camping Key Europe. The terms “we”, “us” and “our” used below refer to SCR Swedish Camping.
Who is responsible?
Camping Key Europe is a digital loyalty card for European campsite guests and is owned by Camping Key Alliance, which is an alliance of European consumer groups and representatives of campsite facilities. SCR Swedish Camping, reg. no. 716408-5602, Box 5079, 402 22 Gothenburg, Sweden, firstname.lastname@example.org, is responsible for the sales of Camping Key Europe in Sweden.
Age limit for Camping Key Europe
To buy a Camping Key Europe you must be aged 18 years or over.
For whom is the card?
Camping Key Europe applies to the cardholder and his/her family and up to 3 accompanying children under the age of 18 years (for example, a family registered at the same address and 3 of the children’s friends). The person whose name is stated on the Web page or in the App when purchasing the Camping Key Europe needs to be present at check-in.
When is my purchase binding?
The purchase of a Camping Key Europe via one of the Web pages or in the App becomes binding when you accept these General Terms and Conditions and pay the fee for the Camping Key Europe. Confirmation of your completed purchase and payment will be sent via email to the email address you have specified. When purchasing a Camping Key Europe via any of our members, the purchase becomes binding when you have completed the order form, accepted these General Terms and Conditions and paid the fee.
Payment methods on the Web pages and in the App
The following debit and credit cards are accepted for payment: Visa, MasterCard.
If you have a Camping Key Europe it includes special insurance for accidents at the campsite facilities. Read more here » for any other insurance cover you require during your stay. Pre-purchase information regarding the insurance »
Use of Camping Key Europe
For Camping Key Europe to be valid for use it must have been activated/valid in our customer care system. The validity period is 12 calendar months from the date of purchase. The validity is shown in the App.
Our and Camping Key Alliance’s partners and members are responsible for the products, services, discounts and offers to you as the holder of a Camping Key Europe. To exercise your legal right of withdrawal, receive help with faulty products or services, or if you have any other questions in connection with offered or supplied products or services, you should contact the party offering or supplying the product or service.
We accept no responsibility for incorrectly stated prices, discounts or other information related to offers by partners, our members or Camping Key Alliance.
The App and the Web pages may contain links to other websites that are not under our control. We cannot be held responsible for privacy protection or the content on these websites. We only provide the links to make it easier for you to find more information about specific offers and discounts.
Right of withdrawal
If you purchase a Camping Key Europe at a distance, you have the right to cancel your purchase of the Camping Key Europe by submitting or sending a message to us to this effect within fourteen (14) days of entering the purchase agreement (withdrawal period). Your right of withdrawal ends if you use or register the Camping Key Europe after the start of the withdrawal period. If the right of withdrawal is exercised, the right to use Camping Key Europe is terminated. The right of withdrawal with regard to offers and discounts that you receive by using Camping Key Europe must be claimed directly against the party from which you have purchased the product or service.
Handling of personal data
We are responsible for handling personal data provided by you in connection with the purchase of Camping Key Europe from one of the Web pages, the App or one of our members. For the avoidance of misunderstanding, Camping Key Alliance will also have access to your personal data, but it will not use the information for any other purpose than administration and operating Camping Key Europe.
We will collect and process the personal data submitted by you to us in connection with your order and registration of Camping Key Europe, such personal data may consist of first and last name, personal identity number, address, telephone number, email address, payment data and information regarding your check-ins and check-outs. We will only process data regarding check-ins and check-outs if you use the App or if our affiliated campsites use your Camping Key Europe for check-ins and check-outs.
If we do not receive the above-mentioned personal data directly from you, we will receive your personal data from our members and partners or from official registers or other sources. We may receive emails and other correspondence containing personal data about third parties and therefore process such personal data. If required, we will inform you as a third party of the processing separately.
Administrating and operating
We will process all of the above-mentioned personal data for the purpose of administrating your user information for the Camping Key Europe and the App and operating the service we provide to you as a holder of Camping Key Europe. The legal basis for our processing of the mentioned personal data for this purpose is to meet our and Camping Key Alliance’s obligations to you as a holder of Camping Key Europe.
We will process all of the above-mentioned personal data for marketing purposes by, among others, electronic communications services. The legal basis for our processing of the mentioned personal data for this purpose is to meet our and Camping Key Alliance’s obligations to you as a holder of Camping Key Europe, such as to inform users about new functions and updates of the Camping Key Europe and the App, provide you with useful and requested information and supply you with products and services and offers from us and our partners or members.
We will process your name and payment data for accounting purposes. The legal basis for this processing of the mentioned personal data is that the processing is necessary for compliance with the legal obligation to which we are subject.
Processing by third parties and transfer of personal data
To the extent that the fulfilment of our undertakings to you or the fulfilment of services or offers under Camping Key Europe is dependent on our partners, members and insurance providers, such third parties will also process your personal data. Your personal data will not be disclosed to companies outside the European Union or the European Economic Area. The data may be given to debt collection agencies and authority/court for debt recovery and determining and fulfilling your contractual obligations.
Time for processing/storage
Your personal data will be stored for 12 months after the validity period of your Camping Key Europe has run out or for such longer period that you have communicated to us in the App. If you have not informed us that you want your personal data stored for a longer period, we will remove your personal data and all information about campsites you have visited after the above-mentioned period without any further notice.
Your personal data may be stored by us for a longer period than what is stated above if this is necessary to comply with any legal requirements or orders from official authorities. We may store your personal data for the handling of complaints for 3 years and for accounting purposes for 7 years.
Your legal rights
You have the right, free of charge, to request to see the data that have been recorded against you, from where they have been obtained, and to get information on any recipients to which the data have been disclosed. You have the right at any time to request correction of any changed or incorrect data. You may also notify us that you object to your personal data being used for marketing.
If your request is unfounded or excessive, e.g. should you, frequently and within short intervals, ask to receive information about what personal data we store about you or that we provide a copy of or remove the personal data in question, we have the right to refuse to act on your request or to charge a reasonable fee to cover the administrative costs of the action requested by you.
You can send your request to the email address listed above. You may also contact us if you are unhappy with the way we are processing your personal data. You also have the right to file a complaint with the supervisory authority regarding our processing of your personal data or handling of any inquiries related to them. You will find the supervisory authority for your country at the website http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm .
If you have any questions, please contact us on our above-mentioned contact details.
Our aim is that you should always be able to see offers and discounts via the App. Despite high availability, the App may be unavailable due to, for example, maintenance, security updates, and network or hardware problems. We can therefore not guarantee that the App or individual functions are always available to you.
In the event that Camping Key Europe cannot be used for reasons outside our control that we cannot reasonably have been expected to have foreseen when the purchasing agreement was entered into and the consequences of which we could not reasonably have avoided or overcome, we are free from liability for damages or other penalties. The same applies if the fault is due to a party that we have appointed further down the chain. We make reservations for changes in the law and/or prices that are outside of our control.
What happens if SCR Swedish Camping and I do not agree?
In the first instance, you should take any complaints to our customs service by using our above-mentioned contact details. If you cannot come to a solution with our support team that you are satisfied with, you can turn to your local Board for Consumer Disputes (in Sweden, the National Board for Consumer Disputes, Allmänna reklamationsnämnden, address: The National Board for Consumer Disputes, P.O. Box 174, SE-101 23 Stockholm, Sweden) or to the European Commission’s online dispute resolution platform: http://ec.europa.eu/odr . We do not undertake to participate in alternative dispute resolution procedures but will take a final position on this matter when applicable.
These General Terms and Condition are governed by Swedish law, without regard to its conflict of law provisions.