It is the booking conditions in your booking that determine whether you are entitled to a refund of a canceled booking. The booking conditions that apply to your booking can be found in your booking confirmation.
Refunds may vary depending on the method of payment:
Card payment: Refund is made to the same card used at the time of booking. Refunds can take up to 10 bank days. If you have not received your money back, contact guest service
Invoice payment: An adjusted invoice should be sent to your e-mail from AfterPay / Arvato Finance AB. If not, contact them to get a new invoice https://www.myafterpay.com/sv-se/support/faq?type=faq